Sainsbury’s CEO Simon Roberts has issued an apology to customers after a software glitch that disrupted contactless payments, leaving thousands without their food orders.
The supermarket said a technical glitch had affected its ability to fulfil the majority majority of online deliveries today (16 March), as customers slammed its “bad service”.
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Tesco also has to cancel a “small proportion” of supermarket deliveries after a technical issue affected its services, a spokesperson said.
The supermarket told The Independent: “We are working to fix a technical issue which has meant we have had to cancel some online orders that were due for delivery today. We’re sorry for the inconvenience.”
Customer Craig Butcher told the title was set to receive a delivery but got an email saying it was cancelled due to a “system issue”.
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